Make an Appointment: (831) 728-0222
Make an Appointment: (831) 728-0222

Patients

Discover Our Commitment to Your Health and Well-Being

Patient-Centered Care

At Salud Para La Gente (Salud) we strive for excellence in everything we do. That’s why people choose to come to Salud. Our patients are confident in the care they get here. They know that our team is caring and qualified.

Everyone Deserves Quality Healthcare

Whether it’s Paola, who wanted to find out more about her diabetes. Or Andrea, who was having trouble getting the cancer medicines she needed. Or Edgar, who needed treatment for a skin disease before he’d be able to go back to a men’s shelter.  Or the Gonzales family, who had no insurance and needed special care for their eight-year-old daughter who has seizures. Everybody deserves quality healthcare.

No matter who you are, where you come from, what you earn, what your family looks like, or how much schooling you have–that is our commitment to you.

Frequently Asked Questions

Appointment Questions

Do I need an appointment?

If it’s an emergency, call 911 right away. But if you have other health concerns, it’s always best to get an appointment. Just call (831) 728-0222. You may be able to come in the same-day.

How do I make an appointment?

It’s easy. Just call (831) 728-0222 to make an appointment. You can get care at any of our five clinics or six School-Based Health Centers.

What time do I need to arrive for my appointment?

Try to get here 15 minutes early. That will give you time to fill out any needed forms.

What if I am not able to fill out the forms?

At Salud, we can help you fill out any needed forms. Just ask us. We’re glad to help.

What do I need to bring to my appointment?

It’s a good idea to bring:

  • Your insurance card or proof of insurance, if you have insurance.
  • Any meds you take.

What if I don’t have insurance or any money to pay?

  • If you do not have health insurance, be sure to tell us. We can help you apply.
  • Even if you are unable to pay, you will not be turned away.

What can I expect from Salud?

We promise to treat you with respect and kindness. Learn more about your patient rights and responsibilities.

What are my patient rights?

Above all, you have the right to be treated with respect and kindness. You can read all of your rights and responsibilities online. You can also get a copy of your rights at any of our clinics.

Services Questions

What healthcare can I get from Salud?

At Salud, you can get the services and care you need under one roof — from family health care to dental care and more! You can find out about all of our health and wellness services.

What services can I get at Salud?

Salud offers a range of healthcare services, including:

  • Family Health Care
  • Pediatric Care
  • Dental Care
  • Vision Care
  • Wellness & Counseling
  • Specialty Care

Do I need to live near a Salud clinic to receive healthcare services?

No. At Salud, we serve everyone, regardless of where you are from or where you currently live.

Do I need a doctor's referral to receive healthcare at Salud?

No. You do not need a doctor’s referral to be seen in our clinics.

What is specialty care?

Once you are a Salud patient, you can get specialty care like help with back pain and skin problems.

Staff/Provider Questions

Who do I talk to about choosing a doctor?

When you call (831) 728-0222, our patient access representative will talk with you about how to choose your family’s doctor. You have many to choose from! Here’s a list of those dedicated people who work here at Salud.

Who are part of the Salud team?

At Salud, you will be taken care of by a team of people dedicated to your health and well-being. Learn more about our team.

Payment Questions

What co-pays can I expect?

It depends on your insurance.

  • If you have a co-pay, you can pay with cash, check, debit card, or credit card.

If you don’t have health insurance:

  • We can help you apply for insurance if you qualify.
  • Or you can pay on a sliding fee scale.

If you pay on a sliding fee scale:

  • Your medical visit can cost $20 to $80.
  • Your routine dental visit can cost $40 to $60.

Can Salud help me pay for the care I need?

  • We will give you our services whether or not you can pay.
  • Salud will help you apply for health insurance.
  • We can link you with the help you need.
  • If we cannot find a program for you, we have a sliding fee scale.

Who do I call if I have a billing question?  What if I need to make a payment?

Call our billing line at (831) 707-2755.

Insurance Questions

What kinds of insurance does Salud accept?

We accept these medical insurance plans:

  • Medi-Cal
  • Medicare
  • Covered California
  • Healthy Kids
  • Most private PPO insurance plans, including:
    • Aetna – Coventry Health Care
    • Anthem Blue Cross
    • Blue Shield of CA
    • Central California Alliance for Health (CCAH)
    • Cigna
    • Health Net
    • Physicians Medical Group (PMG) aka Dignity Health Medical Group
    • United Healthcare/Tricare
    • Western Growers/Pinnacle

Dental insurance we accept:

  • Medi-Cal (Denti-Cal)
  • Delta Dental
  • Pacific Union Dental
  • Western Growers/Pinnacles

Vision care insurance we accept:

  • Medi-Cal
  • Medicare
  • VSP

What if I have an HMO Health Insurance?

Salud only accepts PPO plans.

What if I don’t have insurance?

You do not need to have insurance to come to Salud. If you want to get health insurance, we can help you apply.

I want to apply for insurance.  What do I do?

Call us at (831) 728-0222. Tell our patient access representative you would like to apply for health insurance. You will get an appointment to come to apply.

What forms or information do I need to apply for insurance?

When you come to apply, please bring:

  • The check stubs for one full month for anyone in the family over 19 years of age. Or a copy of your latest tax forms.
  • The social security cards for anyone in your household who wants to apply.
  • Birth certificates or passports for anyone in your family born in the United States. Or the Permanent Residency Cards for those born in Mexico or in another country.
  • Proof that you live in Santa Cruz County or Monterey County. This could be a phone bill or a gas and electricity bill. You could also bring a letter with a street address that is less than 45 days old.

Financial Support Questions

What other kinds of support can Salud help give?

  • We can give you information about transportation resources, so you can get to your appointments.
  • We can give you referrals to other Community Agencies, to help your family stay healthy.
  • We can help you apply for CalFresh so you can get extra money for food.